Here's how to connect Apple Health to your Evidation account:
1. Open your Evidation app and tap the App tab
2. Tap Apple Health
3. Tap Connect
4. Tap Continue to move forward
Having issues with Apple Health and Evidation? Here are some troubleshooting scenarios and tips:
Apple Health is connected but not syncing data
Please be sure to check Account → Account & Apps → Manage Apps → Apple Health to ensure you are still connected. You can tap Manual sync to ensure that all data will sync.
Open your Apple Health app → Sources → Evidation → Turn on any categories you would like to share:
Apple Health is NOT syncing all of my activities/ it’s counting my steps wrong…
Activities may not always appear instantly on the Activities tab, some apps sync every 4-5 hours. Please allow up to 24 hours for activities to appear. If you believe they are still missing, go back to "Manage Apps" to ensure that Apple Health is still connected and synced.
Connecting and syncing external apps in Apple Health
If you have external apps or non-supported wearables syncing data into Apple Health, Evidation will not be able to award any points for that specific data. Evidation is able to sync Apple Health data from your Apple Watch, but data from programs such as VeryFitPro, Bellabeat, H Band, STYR, Nike Run Club, Calm, among others, will not sync with Evidation.
How is my data tracked through Evidation?
All activities are gathered from connecting with different apps. Therefore, the supported activities you share with Apple Health will be what is shown on Evidation. We currently track exercise, sleep, and walking with Apple Health. Evidation does not directly track your activities. You can receive more points by connecting to multiple apps and sharing different activities with us. You can click here to read more about how to earn points.
I have a new phone and Evidation no longer tracks my activities.
If you download the Evidation app with a new iPhone, Evidation will still be connected to your Apple Health app on your old phone. In most cases, Apple Health data is not included in the backup to a new device. Please disconnect Apple Health from Evidation and reconnect through your new phone to resolve this issue. Please be sure to also check your iPhone Settings > Health > Evidation > turn on categories you would like to share. You can also open your Apple Health app directly and tap 'Sources' > Evidation > turn on categories If you would like to backup your Apple Health data to a new phone, you can click here for help. You can view Apple Support's article on how to transfer content from a previous iOS device to a new one by clicking here.