How does my Apple Watch connect with Evidation?
You can connect your Apple Watch to Apple Health and Evidation can fetch your data from the Health app. To do so, please open your Apple Health app, go to sources, and ensure that your Apple Watch is one of the devices connected to your Health app.
What can I do to ensure my Apple Watch activity syncs with Evidation?
To ensure your activities sync with Evidation as accurately and quickly as possible, we ask that you sync your Apple Watch to Apple Health once a day and open the Evidation app. Doing this will help ensure that you earn points for all your activities. We will be unable to award points for activities that are over 2 weeks old and have not yet been synced with Evidation.
Also, check that both your mobile device and Apple Health app have the latest updates. If you continue to face problems syncing your Apple Health activity data, please send us more information here with screenshots of your missing Apple Health activities (if possible) and we can look further into the issue.