Connect Fitbit to Evidation
Wearable devices do not connect directly with the Evidation app. Rather, the data is fetched from your Fitbit app and synced to your Evidation account.
Once your Fitbit wearable has been synced to your Fitbit app, Evidation will fetch your activity from your Fitbit app and reward points for your tracked activities.
What can I do to ensure my Fitbit activity syncs with Evidation?
To ensure your activities sync with Evidation as accurately and quickly as possible, we ask that you sync your Fitbit wearable to the Fitbit App on your mobile device once a day and open the Evidation app. Doing this will help ensure that you earn points for all your activities. We will be unable to award points for activities that are over two weeks old and have not yet been synced with Evidation.
Also, check that both your mobile device and the Fitbit app have the latest updates. If you continue to face problems syncing your Fitbit activity data, please send us more information here with screenshots of your missing Fitbit activities (if possible), and we can look further into the issue.