To get started, connect a health app to Evidation.
Data syncing is not immediate:
Data will sync approximately every 4-5 hours and can take up to 24 hours to appear on your Evidation account. If you do not see your activity data immediately, we encourage you to check back a few hours later.
Open Evidation as well as your connected health apps:
We suggest opening your apps at least once a day. If you are using a wearable, such as a Fitbit, data will not sync from your wearable directly into Evidation. First, the device data must be synced to your connected health app. At that point, Evidation will fetch the data from your connected health app. If you are missing data on Evidation, double-check your wearable device data has synced with your connected health app. Once the activity data has synced with your app, it can still take up to 24 hours for the activities to sync with Evidation.
What can I do to ensure my activities sync with Evidation?
- Check to see if your connected apps have permission to share activities with Evidation.
- Make sure the correct login information was used when connecting your app. If you believe you may have connected the wrong account to Evidation, please disconnect and reconnect your app to Evidation using the correct login information. when connecting your app.
- Finally, check that both your mobile device and apps have the latest updates. If you continue to face problems with syncing your activities, please send us more information here with screenshots (if possible) and we can look further into the issue.
For more app-specific troubleshooting information, check out these articles.